Help for Logging into the AUG Intranet

What is your problem ? / Welches Problem haben Sie ?

Trotz richtigem Passwort lande ich wieder beim Login (Deutsch)
Despite entering the correct password, I keep being taken back to the login page (English)

I cannot login to the AUG intranet from remote (English)

I need more help (English)
Ich brauche mehr Hilfe (Deutsch)

Trotz richtigem Passwort lande ich wieder beim Login

1. Löschen Sie die Cookies in Ihrem Browser
   (Firefox, Chrome, MS Edge: Drücken Sie Ctrl-Umschalt-Entf, löschen Sie ggf alle Cookies, nicht nur die der letzten Stunde)
2. Rufen Sie dann die "nackte" Einstiegsseite auf: https://www.aug.ipp.mpg.de

1. Delete the cookies in your browser
   (Firefox, Chrome, MS Edge: Press Ctrl-Shift-Del, delete all cookies, not just those from the last hour)
2. Then open the “naked” entry page: https://www.aug.ipp.mpg.de

Note for external collaborators, who have not worked here for some time:

In mid-2023, IPP's user management was separated from MPCDF's, so you now have two accounts. Although the username is the same for both accounts (in most cases), you will probably have different passwords for them. The OTP tokens are also different for the two accounts.

In almost all cases, you will now need to use your IPP account. (The MPDFC account is only used for dedicated MPCDF services, such as datashare, the obsolete AFS filesystem, and access to the MPCDF gate hosts).

If you were up to now not aware of these two separate accounts, or did not change your IPP password since September 2023, you will not be able to access your IPP account due to an outdated password.
Your IPP account may even be inactive, if your (formal) contract with IPP has ended in the meantime.

You should therefore first check with your local IPP contact to see if your contract and account are still active. If not, your local contact person will need to complete a 'directorate application' to revive your account.

(For WPTE activities, you local contact is Marion Berger, e-mail sekmst<at>ipp.mpg.de)

If you have an active account, you should contact the help desk of IPP at https://www.ipp.mpg.de/5267216/form-garching and ask for a new password.
Simultaneously, you should also ask for

• a new OTP token (which is different from the previous MPCDF OTP token)
• access to VPN at vpn.ipp.mpg.de (which is again different from the previous VPN by MPCDF)
• access to Citrix Linux Desktops (which are replacing the former lxts terminalservers for working with AUG data)